Chat Customer Service Rep Full-time Job

5 years ago Customer service Mesa   2.3K views
Job Details

Overview

Provides quality service and information regarding various available products to inbound customers via Chat.

Responsibilities

Answer incoming chats, up to two concurrently, for GC Clients

Provide contact completion and/or alternate solutions for the caller

Handle customer chats, despite the degree of difficulty, in a courteous and business-like fashion

Provide excellent quality customer service to resolve matter to customer satisfaction, within client guidelines

Must attend regularly scheduled video conferences for team meetings and one on one coaching

Adhere to Company attendance, punctuality, and meal and rest break requirements

Maintain concentration and focus in order to meet performance goals

React positively to an ongoing, changing environment

Maintain good working relationship with assigned supervisors and coworkers

Work safely without presenting a threat to self or others

Perform additional duties as required by management

Qualifications

Education:

High School Diploma or GED is required

Experience:

Six months of customer service experience is preferred.

Computer Experience:

Must be able to type quickly and accurately, 35 wpm with 95% accuracy, use a mouse effectively, and have a basic understanding of operating systems. Prefer 45 words per minute.

Skills & Abilities:

Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.

Ability to define problems, collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information.

Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

Must be able to maintain a high level of confidentiality in dealing with customer information.

Must be able to provide quality customer service and able to work with difficult or emotional customers, on occasion, while still maintaining a strict level of professionalism.

Ability to remain alert and ready to accept calls, even during periods of low call-volume.

Ability to project and convey a positive, concerned, and professional image to customers.

Ability to be adaptable and quickly adjust to change.

Must be able to conduct data search efficiently and effectively while working within specific time constraints.

Ability to maintain a well-organized work area.

Write in a clear and concise manner

Manage time effectively

Solve problems or issues that may come up

Concentrate and focus for extended periods of time

Cope with high-stress and changing environment

Remain alert at all times

Adhere to policies and procedures

Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

Company Description
About GC Services
As one of the industry’s leading business process outsourcing providers today, GC Services offers a wide array of accounts receivable solutions and customer care solutions to both public and private sector organizations. Our partnerships include clients from numerous industries including the automotive, banking and financial services, cable and satellite, consumer goods/computer manufacturing and electronics, retail, telecommunications, utility, mortgage, student loans, and various governmental sectors. Such diverse experience allows us to deliver best-in-class solutions to our clients with highly skilled management and staff. GC Services provides custom-tailored solutions to meet specific performance objectives and service levels.